Proof in every lineRefund and cancellation policy
This policy covers subscriptions bought directly on BillProofs and paid by card (through Razorpay) or PayPal. Subscriptions bought through the Shopify App Store are billed by Shopify, and Shopify's billing terms apply to those.
Free trial
Every plan starts with a 14-day free trial. No card is needed to start, and nothing is charged during the trial.
Billing
Plans are billed monthly in US dollars, in advance, on the same day each month until you cancel. The price you pay is the price shown at checkout. Your bank or card issuer may add currency conversion or foreign transaction fees; those are outside our control.
Cancelling
Cancel any time under Plans & billing in the app. You won't be charged again, and you keep full access until the end of the month you have already paid for. Your data stays in your account until you delete it, and you can subscribe again at any time.
Refunds
- First payment: if you are not happy with BillProofs, email us within 7 days of your first paid charge and we will refund it in full.
- Billing mistakes: if you are charged after cancelling, charged twice, or charged the wrong amount, we refund the incorrect charge in full.
- Service problems: if a change we make materially reduces a paid feature you rely on, you may cancel and receive a pro-rata refund for the unused part of the month.
- Otherwise, monthly charges that have started are not refunded for partial months, but cancelling stops all future charges.
How refunds are paid
Refunds go back to the card or PayPal account you paid with. We process approved refunds within 5 business days; your bank or PayPal may take another 5–10 business days to show the money.
Plan changes
Card subscriptions switch to the new plan straight away and the new monthly price applies from the next charge. PayPal asks you to approve a new price before it changes.
Failed payments
If a renewal payment fails, the payment provider retries and emails you. You keep access for 7 days while it is resolved. After that, the workspace stops checking new invoices until a plan is active again; your data is kept.
Contact
For refunds or billing questions email support@billproofs.com with your account email and the date of the charge. BillProofs (operated by D Mahalakshmi Alagarsamy), No. 4, 5th Cross Street, Jothi Nagar, Thirumullaivoyal, Chennai 600062, Tamil Nadu, India.